WE’RE HERE TO HELP
ContactZelena Flora
Have a question about delivery, an order, or a custom bouquet? Our team is happy to help you.
How can we help you?
Delivery Area & Pricing
Learn about our delivery zones and fees.
Existing Order
Need help with an order? Send us the details here.
Custom Bouquet
Tell us your colors, occasion, and budget.
Wedding Flowers
Ask about wedding florals and special events.
Flower Care
Tips to help your flowers stay fresh and beautiful.
Returns & Issues
Learn about returns, refunds, and replacements.
Popular Questions
Where do you deliver?
We deliver across selected areas of Los Angeles.
How much does delivery cost?
Delivery pricing depends on the destination area.
Do you offer same-day flower delivery?
Yes. Same-day delivery is available seven days a week within 23 miles of Downtown Los Angeles for orders placed and paid by 4 PM PT. Delivery may begin as soon as two hours after checkout and can be completed by 9 PM. Regular delivery pricing applies; seasonal flower availability and manual confirmation are required.
Can I request specific colors or flowers?
Yes. We’re happy to consider your preferences. Availability may vary depending on season and market supply.
Can I send flowers anonymously?
Yes. Let us know in the order notes or message us directly.
Are your flowers pet-safe?
Some flowers may not be pet-safe. If you have cats or dogs at home, please contact us before ordering.
How do I keep my bouquet fresh?
Trim the stems, change the water regularly, and keep the bouquet away from direct sun, heat, and ripening fruit.
What is your return policy?
Please review our Return Policy page for full details. If there is an issue with your order, contact us as soon as possible.
Can I add a note card to my bouquet?
Yes. You can add a short message for the recipient during checkout or include it in your order notes. We’ll place it with the bouquet when possible.
Will you send a photo before delivery?
For many orders, we can send a photo before delivery when time allows. If this is important to you, please mention it in the order notes or message us after placing your order.
What payment methods do you accept?
We accept the payment methods available at checkout on our website, including major card options and supported digital payment methods.
What happens if the recipient isn’t home?
If the recipient is not available, we may leave the flowers in a safe place when appropriate or contact the recipient to coordinate delivery. Please provide a correct phone number and any helpful delivery notes.
Do you offer flowers for events or weddings?
Yes. Zelena Flora can help with wedding flowers, event arrangements, bouquets, boutonnieres, floral details, and custom design requests. Please send us a message with the date, location, style, and what you need.
Can I cancel or change my order?
Please contact us as soon as possible. Changes or cancellations may be possible before the flowers are prepared or the order is out for delivery. Custom and time-sensitive orders may have limitations.
Can I request no lilies or another specific flower?
Yes. You can request to avoid lilies or another flower in the order notes. This is especially important for homes with cats or allergy concerns. We’ll do our best to follow your request based on availability and design needs.
