WE’RE HERE TO HELP
ContactZelena Flora
Have a question about delivery, an order, or a custom bouquet? Our team is happy to help you.
How can we help you?
Delivery Area & Pricing
Learn about delivery zones, minimum order values, and fees.
Existing Order
Need help with an order? Send us the details here.
Custom Bouquet
Tell us your colors, occasion, and budget.
Wedding Flowers
Ask about wedding florals and special events.
Flower Care
Tips to help your flowers stay fresh and beautiful.
Returns & Issues
Learn about returns, refunds, and replacements.
Popular Questions
Where do you deliver?
We deliver from our studio at 424 W Pico Blvd, Los Angeles: fixed zone fees within 40 miles, and $2 per mile for addresses farther than 40 miles, up to 100 miles. For addresses beyond 40 miles please call or text us at (818) 355-5118 to order.
How much does delivery cost?
The minimum order is $75 for every zone. The delivery fee depends on distance from our studio: $10 up to 1 mile, $15 up to 3 miles, $20 up to 5 miles, $25 up to 9 miles, $35 up to 12 miles, $45 up to 15 miles, $50 up to 18 miles, $55 up to 23 miles, $60 up to 30 miles, $80 up to 40 miles, and $2 per mile beyond 40 miles (call or text us to order). Use our Delivery & Pricing page to check the fee for the recipient’s address.
Do you offer same-day flower delivery?
Yes. Same-day delivery is available seven days a week within 40 miles for orders placed and paid by 4 PM PT. Delivery may begin approximately two hours after checkout and may be completed by 9 PM. No added same-day surcharge applies; the normal delivery fee for the distance and the $75 minimum order apply. Seasonal flower availability and manual confirmation are required.
Can I choose a delivery time?
Yes. Choose a preferred time window in the cart and we will do our best to deliver within it. For an exact time, please arrange it with us in advance by phone or text at (818) 355-5118.
How far in advance should I order?
We recommend ordering 1 day before the delivery date. Same-day delivery is available for orders placed and paid by 4 PM PT; for a rush order, call or text us at (818) 355-5118.
Can I request specific colors or flowers?
Yes. We’re happy to consider your preferences. Availability may vary depending on season and market supply. If a flower shown in the photo is not available, we replace it with a similar one in color, look and value.
Can I send flowers anonymously?
Yes. Let us know in the order notes or message us directly.
Are your flowers pet-safe?
Some flowers may not be pet-safe. If you have cats or dogs at home, please contact us before ordering.
How do I keep my bouquet fresh?
Trim the stems, change the water regularly, and keep the bouquet away from direct sun, heat, and ripening fruit.
What is your return policy?
Please review our Return Policy page for full details. If there is an issue with your order, contact us as soon as possible.
Can I add a note card to my bouquet?
Yes. You can add a short message for the recipient during checkout or include it in your order notes. We’ll place it with the bouquet when possible.
Will you send a photo before delivery?
For many orders, we can send a photo before delivery when time allows. If this is important to you, please mention it in the order notes or message us after placing your order.
What payment methods do you accept?
Online, you can pay at checkout on our website. For phone orders we also accept Zelle, PayPal, Apple Pay, Apple Cash and bank cards.
Can I pick up my order?
Yes. Choose pickup at checkout or order by phone, then pick up your bouquet at our studio at 424 W Pico Blvd, Los Angeles, at a time agreed in advance.
What happens if the recipient isn’t home?
If the recipient is not available, we may leave the flowers in a safe place when appropriate or contact the recipient to coordinate delivery. Please provide a correct phone number and any helpful delivery notes.
Do you offer flowers for events or weddings?
Yes. Zelena Flora can help with wedding flowers, event arrangements, bouquets, boutonnieres, floral details, and custom design requests. Please send us a message with the date, location, style, and what you need.
Can I cancel or change my order?
Please contact us as soon as possible. Changes or cancellations may be possible before the flowers are prepared or the order is out for delivery. Custom and time-sensitive orders may have limitations.
Can I request no lilies or another specific flower?
Yes. You can request to avoid lilies or another flower in the order notes. This is especially important for homes with cats or allergy concerns. We’ll do our best to follow your request based on availability and design needs.
