Get in Touch
Let’s Stay in Touch 📬
We are available to answer questions and help with ordering from:
9 AM to 8 PM (Pacific Time).
FAQ
Areas and shipping costs
Find Your Delivery Cost
Shipping rates are presented within an 18-mile radius of downtown Los Angeles. For orders farther than 18 miles, delivery charges are calculated individually upon request.
Enter your address in the search bar below to see your delivery zone and how much it will cost. You’ll also see the minimum order amount needed to reduce or get free delivery.
The interactive map shows all zones and prices at a glance — making it easy to plan your order!
What payment methods do you accept?
We accept Visa, MasterCard, AmEx, PayPal, Venmo, Apple Pay, Google Pay & more. For businesses, we’re happy to send an invoice upon request.
How soon can I get my flowers?
We deliver as soon as the next day — or on any future date you choose! Every bouquet is made fresh the morning of delivery with flowers bought that same day. 🌸
What are your shipping details?
At Zelena Flora, we deliver floral arrangements within an 18-mile radius of downtown Los Angeles. Orders must be placed at least one day in advance, and we ensure freshness by assembling arrangements on the delivery day. Deliveries occur within 3 hours after assembly, barring unforeseen circumstances. We also offer anonymous delivery and welcome special requests at checkout. For areas outside our standard range, please contact us for availability and pricing.
What is your return policy?
All sales are final due to the perishable nature of flowers. Refunds/replacements only if items arrive damaged or incorrect. Notify us within 24h. Cancellations allowed 24h in advance.
You can find complete information on the Return and Refund Policy page on our website.
Can I send flowers anonymously?
Yes, anonymous delivery is available and respected at Zelena Flora. However, there are a few important things to know:
- Safety and Responsibility: If an anonymous order raises red flags — such as threatening messages, harassment, or manipulative behavior — we reserve the right to reject it or, if necessary, report it to law enforcement, as part of our duty of care.
- Privacy Protection: We will not reveal the sender’s identity to the recipient unless required by law. Your information stays private.
- Delivery Clarity: Even if anonymous, the order must include accurate recipient details and a valid contact phone number for successful delivery.
We believe in spreading kindness through flowers — and that includes doing so safely and ethically.
Are your flowers safe for my pet?
Some flowers can be harmful to pets, while others are perfectly safe.
At Zelena Flora, we care about your furry friends — that’s why we created a guide to help you choose pet-friendly flowers. If you’re ordering for a home with animals, we recommend reviewing the list or reaching out to us — we’ll be happy to suggest a safe and beautiful option.
How can I keep my bouquet fresh?
To help your flowers stay beautiful as long as possible, we’ve put together a simple care guide — especially helpful in L.A.'s warm climate. You’ll find all the tips you need here. A little care goes a long way!